Avelto

Privacy Policy

Last updated: 2026-05-04

This Privacy Policy describes how Avelto ("we", "us", or "our") collects, uses, and protects your personal information when you interact with our website and services.

1. Data we collect

When you interact with our chat widget or services we may collect:

  • Contact information you provide (name, email address, phone number)
  • Messages you send through the chat widget
  • Technical data such as IP address, user-agent, locale, referrer URL
  • Cookies and similar identifiers used to maintain your session

2. How we use your data

We use the data we collect to:

  • Respond to your enquiries and provide customer support
  • Improve our products and services
  • Comply with legal obligations
  • Send service-related communications when you have opted in

3. Data residency

Your personal data is stored on servers located in the EU region. We use industry-standard encryption in transit (TLS 1.2+) and at rest (AES-256).

4. Data retention

Conversation history, leads, and related operational data are retained for 30 days unless a longer retention period is required by law or by your continued use of the service. After this period, data is anonymised or deleted.

5. Your rights

Under the General Data Protection Regulation (GDPR) and equivalent regulations you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request erasure of your data ("right to be forgotten")
  • Restrict or object to processing
  • Receive your data in a portable, machine-readable format
  • Lodge a complaint with the supervisory authority in your country

To exercise any of these rights, email hello@avelto.pl.

6. Cookies

We use cookies and similar technologies to maintain your chat session, remember your preferences, and gather aggregate analytics. You can control cookies via your browser settings.

7. Sub-processors

We engage trusted third-party service providers to help operate our service. A current list of sub-processors is available upon request from hello@avelto.pl.

8. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated through the service or via email.

9. Contact

For any questions about this Privacy Policy or our data practices, contact us at hello@avelto.pl.

Controller of record: Avelto Sp. z o.o.