Honest comparison
Avelto vs Intercom
Both are inbox-and-AI suites. Avelto leans BYOK, multi-language, and starts free; Intercom is enterprise-priced and US-English-first.
| Feature | Avelto | Intercom |
|---|---|---|
| AI auto-reply | AI replies grounded in your knowledge base; per-channel system prompt and BYOK model. | Fin AI agent — included on higher tiers, charged per resolution on top of the seat licence. |
| Multi-language | Auto-detected per visitor (EN, PL, UK, RU first-class; any LLM-supported language usable). | 40+ languages supported by translation layer; agent quality biased to English. |
| Channels covered | Web widget, email, Telegram, WhatsApp, Slack, Discord — all in one inbox. | Web messenger, email, WhatsApp, Instagram, SMS — channels priced separately on most plans. |
| Pricing per conversation | Flat plan, no per-conversation surcharge. BYOK keeps token cost on your own LLM bill.Fin resolution prices and inclusions change — check intercom.com/pricing for the live number. | Per-resolution pricing for Fin (~$0.99/resolution) on top of seat licence. |
| Free tier | Yes — Starter at $0/mo, 100 conversations/month, no credit card. | No free tier; 14-day trial on the lowest paid plan. |
| Custom domain for widget | Yes on Pro and above — widget loader hosted under your own domain. | Custom domain available on enterprise plans. |
| GDPR data export | One-click data export and deletion endpoints; full audit log on Business and Enterprise. | Export and DSAR support available; admin-driven through the dashboard. |
| White-label widget | Full white-label widget on Pro and above; no Avelto badge. | "Powered by Intercom" badge removable on enterprise tiers only. |
| Self-hostable | Yes — Docker compose + Postgres; same image runs in your cloud. | SaaS-only; no on-premise deployment. |
| BYOK LLM | BYOK on every plan: OpenAI, Anthropic, Mistral, or any OpenAI-compatible endpoint. | Closed model selection; no BYOK option in public plans. |
Public-information snapshot — competitor plans and inclusions change. Always confirm specifics on the vendor's pricing page before comparing.
Price snapshot